Returns & Refunds

At Aurevia Scents, customer satisfaction is important to us. Our perfume returns and refunds in Pakistan policy explains when a product can be returned, exchanged or refunded. Please review these conditions before placing your order.

Return Eligibility

You may request a return within 7 calendar days of receiving your order if:

  • The product is unused, unopened and unsprayed.

  • The original seal has not been removed or damaged.

  • The perfume, box, packaging and complimentary items remain intact.

  • You have the original order confirmation or proof of purchase.

  • The product was purchased directly from the Aurevia Scents website.

Returned products must be in their original, resalable condition. Aurevia Scents reserves the right to refuse a return if the product does not meet these requirements.

Damaged, Defective or Incorrect Products

Please inspect your parcel immediately after receiving it.

If your product arrives damaged, leaking, defective or different from what you ordered, contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Customer name and contact number

  • Clear photographs of the product

  • Photographs of the outer packaging and courier label

  • A short unboxing video, if available

  • A description of the issue

After verification, we will arrange a replacement or refund. Aurevia Scents will cover the reasonable return delivery cost when an incorrect, damaged or defective product has been confirmed.

Claims submitted without sufficient evidence or after the 48-hour reporting period may not be accepted.

Opened Perfumes and Fragrance Preference

Perfumes are personal-use products. For hygiene, safety and quality-control reasons, we cannot accept a perfume that has been opened, sprayed, used or had its seal removed.

Fragrance preferences and performance can vary according to skin chemistry, weather and personal taste. A return cannot be accepted only because a customer does not like the fragrance or experiences it differently after opening the product.

If you are unsure which fragrance to choose, we recommend ordering an Aurevia Tester Box before purchasing a full-size perfume.

Non-Returnable Items

Returns will not be accepted for:

  • Opened, sprayed or used perfumes

  • Products with broken or removed seals

  • Tester boxes that have been opened or used

  • Products damaged through misuse or improper storage

  • Items purchased from an unauthorised third-party seller

  • Complimentary gifts or promotional samples

  • Products returned without approval

  • Items marked as final sale, where clearly stated before purchase

Discounted products remain eligible under this policy unless they were clearly marked as final sale.

How to Request a Return

To request a return:

  1. Contact Aurevia Scents through our Contact Us page within the applicable return period.

  2. Provide your order number and the reason for requesting a return.

  3. Attach the required photographs or video when reporting a damaged, defective or incorrect item.

  4. Wait for confirmation and return instructions from our customer-care team.

  5. Pack the approved product securely in its original packaging.

  6. Send it to the return address provided by our team.

Please do not return a parcel without approval. Unauthorised returns may not be accepted or processed.

Exchanges

An unopened and eligible product may be exchanged within 7 calendar days of delivery, subject to stock availability.

If the replacement product has a different price, the customer must pay the difference. Return and redelivery charges will be paid by the customer when the exchange is requested for personal preference.

Aurevia Scents will cover applicable delivery charges when the exchange is required because we supplied an incorrect, damaged or defective product.

Refund Processing

Once the returned product is received, our team will inspect it and inform you whether the refund has been approved.

Approved refunds are normally initiated within 3–5 working days after inspection. The time required for the amount to appear may depend on your bank or payment provider.

For Cash on Delivery orders, an approved refund may be issued through bank transfer, Easypaisa or JazzCash. The customer must provide accurate account information belonging to the purchaser.

Original shipping charges are non-refundable unless the order was incorrect, damaged or defective because of an error by Aurevia Scents.

Order Cancellations

An order may be cancelled before it has been dispatched. Please contact us as soon as possible with your order number.

Once an order has been handed to the courier, it cannot be cancelled. The normal return conditions will apply after delivery.

Return Delivery Responsibility

Customers are responsible for return and redelivery costs when returning or exchanging an eligible product because of a change of mind.

Aurevia Scents will cover reasonable return delivery costs for verified damaged, defective or incorrect products.

We recommend using a trackable courier service. Aurevia Scents cannot be responsible for a returned parcel that is lost or damaged while being sent by the customer.

Need Assistance?

If you have questions about a return, exchange or refund, please contact the Aurevia Scents customer-care team through our Contact Us page. Include your order number so we can assist you quickly.

This policy does not limit any rights available to customers under applicable consumer protection laws in Pakistan.

Last updated: 29 August 2026