Aurevia Scents respects your privacy and is committed to protecting the personal information you provide while visiting our website, creating an account, contacting us or purchasing our products.

This Aurevia Scents Privacy Policy explains what information we collect, why we collect it, how it may be used or shared and the choices available to you.

By using our website or providing personal information, you acknowledge the practices described in this Privacy Policy.

1. About Aurevia Scents

Aurevia Scents is a Lahore-based fragrance brand selling perfumes, tester boxes and related products to customers across Pakistan.

In this Privacy Policy, “Aurevia Scents”, “we”, “our” and “us” refer to Aurevia Scents. “You” and “your” refer to website visitors, customers and account holders.

2. Information We Collect

We may collect information that you provide directly and information collected automatically when you use our website.

Information You Provide

Depending on how you interact with us, we may collect:

  • Your full name

  • Email address

  • Telephone or WhatsApp number

  • Billing and delivery address

  • Account username and password

  • Products ordered and order history

  • Payment method and payment confirmation

  • Customer-service messages

  • Return, exchange or refund information

  • Product reviews and feedback

  • Information entered into website forms

  • Any other information you voluntarily provide

Please ensure that the information you submit is accurate and belongs to you or that you are authorised to provide it.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically, including:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Website pages visited

  • Date and time of visits

  • Referring website or source

  • Products viewed or added to the cart

  • Session, cookie and checkout information

  • General website interaction data

This information helps us operate the website, maintain security and improve customer experience.

3. How We Use Personal Information

We may use your personal information to:

  • Process and confirm orders

  • Arrange delivery through courier companies

  • Collect or verify payments

  • Communicate about an order

  • Create and manage customer accounts

  • Process returns, exchanges and refunds

  • Respond to questions and complaints

  • Provide customer support

  • Send order and service notifications

  • Detect suspicious or fraudulent activity

  • Improve our website, services and products

  • Analyse website traffic and performance

  • Maintain financial and business records

  • Comply with applicable legal obligations

  • Send marketing communications where consent has been provided or where otherwise permitted

We will not use your information for purposes materially different from those described here without an appropriate reason or notice.

4. WooCommerce and Online Orders

Our website uses WordPress and WooCommerce to provide online-shopping features.

When you place an order, information such as your name, contact details, billing address, delivery address, selected products, order total and payment method may be stored in our website’s order-management system.

This information is used to fulfil your order, maintain transaction records and provide customer support.

5. Payment Information

Payments may be processed through banks, payment gateways, mobile-wallet providers or Cash on Delivery services.

When a third-party payment provider is used, your payment information is handled according to that provider’s own privacy and security practices.

Aurevia Scents does not normally store complete debit-card or credit-card details on its website. We may receive payment status, transaction references and limited payment information needed to verify or manage an order.

Never send complete card details, PINs, passwords or one-time verification codes through email, WhatsApp or website contact forms.

6. Cash on Delivery

For Cash on Delivery orders, we may share the following information with our selected courier:

  • Customer name

  • Telephone number

  • Delivery address

  • Order or parcel reference

  • Amount to be collected

  • Delivery instructions

Courier companies should use this information only where reasonably necessary to deliver the parcel, collect payment and provide delivery updates.

7. Sharing Your Information

We do not sell or rent customer personal information.

We may share limited information with trusted service providers where necessary to operate our business, including:

  • Courier and delivery companies

  • Banks and payment providers

  • Website hosting providers

  • WordPress and WooCommerce service providers

  • Email and communication platforms

  • Website security and fraud-prevention providers

  • Analytics and advertising platforms, where enabled

  • Accountants, professional advisers or regulatory authorities

  • Government or law-enforcement agencies where legally required

Service providers receive only the information reasonably necessary to perform their relevant function.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your browser or device. They help the website remember information and provide important shopping functions.

Essential Cookies

Essential cookies may be used to:

  • Keep products in your shopping cart

  • Maintain checkout sessions

  • Remember login details

  • Protect website forms

  • Prevent fraud

  • Provide website security

The website may not function properly if essential cookies are blocked.

Analytics Cookies

Where analytics tools are enabled, cookies may help us understand:

  • How visitors find the website

  • Which pages are viewed

  • How visitors use the website

  • Whether technical errors occur

  • How website performance can be improved

Advertising Cookies

Where advertising tools such as Google Ads or Meta Pixel are enabled, cookies may be used to measure advertising performance or show more relevant advertisements.

Non-essential cookies should be managed through the website’s cookie-consent options where available. You may also manage or delete cookies through your browser settings.

9. Google Analytics and Advertising Tools

We may use services such as Google Analytics, Google Ads or Meta advertising tools where these services are enabled on the website.

These providers may collect device, cookie and interaction information according to their own privacy policies.

You can control certain advertising preferences through your browser, cookie settings or the privacy controls offered by the relevant platform.

10. Marketing Communications

We may send promotional emails, SMS messages or WhatsApp communications if you have consented to receive them or where otherwise permitted.

You may stop receiving promotional communications by:

  • Using an unsubscribe option included in the message;

  • Replying with an opt-out request; or

  • Contacting our customer-care team.

You may continue to receive essential communications relating to active orders, payments, delivery, returns, security or customer-service requests.

11. Abandoned Carts

If an abandoned-cart feature is enabled, we may use your submitted contact information and cart details to remind you about products left in your cart.

You may opt out of these reminders using the method included in the message or by contacting us.

12. Customer Accounts

If you create an account, we store the information required to provide account features, such as your login details, saved addresses and order history.

You are responsible for keeping your password confidential and restricting unauthorised access to your account.

Please notify us if you believe your account or personal information has been accessed without permission.

13. Product Reviews

When you submit a product review, your display name, rating and review may appear publicly on the website.

Do not include telephone numbers, addresses, payment information or other sensitive personal details in a public review.

We may moderate reviews that contain spam, unlawful content, abuse, private information or irrelevant promotional links.

14. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

  • The status of an order

  • Customer-service requirements

  • Returns or refund requests

  • Fraud-prevention requirements

  • Account status

  • Tax, accounting and legal obligations

  • Potential or ongoing disputes

Some transaction records may be retained after an account-deletion request where required for legitimate financial, security or legal purposes.

15. Information Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, misuse or loss.

These measures may include:

  • Secure website connections

  • Restricted administrative access

  • Security monitoring

  • Website and plugin updates

  • Secure payment providers

  • Backups and access controls

No website or internet transmission can be guaranteed to be completely secure. Customers should also use strong passwords and protect their devices and account information.

16. Your Privacy Choices

Subject to applicable law and our legitimate record-keeping obligations, you may request to:

  • Access personal information we hold about you

  • Correct inaccurate or incomplete information

  • Update your account information

  • Delete information that is no longer required

  • Withdraw marketing consent

  • Object to certain promotional communications

  • Ask questions about how your information is used

To submit a request, contact us through the Contact Us page and provide sufficient information to verify your identity.

We may retain information that must be kept for legal, accounting, security, fraud-prevention or dispute-resolution purposes.

17. Children’s Privacy

Our website and products are not intentionally directed towards children under 18 for independent purchasing.

Customers under 18 should use the website only with the involvement and permission of a parent or legal guardian.

We do not knowingly collect personal information from children for marketing purposes.

18. International Service Providers

Some website, hosting, analytics, communication or payment service providers may process information using servers located outside Pakistan.

Where this occurs, we take reasonable steps to use reputable providers and limit the information shared to what is necessary for the relevant service.

19. Third-Party Links

The website may contain links to social-media platforms, payment providers or other independent websites.

Aurevia Scents is not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies before providing personal information.

20. Legal Disclosures

We may preserve or disclose information when reasonably necessary to:

  • Comply with applicable law or a lawful request;

  • Protect customers, employees or the public;

  • Investigate fraud or security incidents;

  • Enforce our Terms and Conditions; or

  • Establish, exercise or defend a legal claim.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology or legal obligations change.

The updated version will be published on this page with a revised date. We encourage customers to review the policy periodically.

Material changes may also be communicated through the website or another suitable method.

22. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact the Aurevia Scents customer-care team through our Contact Us page.

Please do not include passwords, PINs, one-time verification codes or complete payment-card information in your message.

Last updated: 29 August 2026