Delivery & Shipping

Last updated: 29 August 2026

Aurevia Scents offers secure and convenient perfume delivery in Pakistan. Orders are carefully packed and dispatched from Lahore through reliable courier services to destinations across the country.

This page explains our delivery areas, shipping charges, estimated delivery times and what to do if there is a problem with your parcel.

Delivery Areas

We deliver Aurevia fragrances throughout Pakistan, including:

  • Lahore

  • Islamabad and Rawalpindi

  • Karachi

  • Faisalabad

  • Multan

  • Gujranwala

  • Sialkot

  • Peshawar

  • Quetta

  • Hyderabad

  • Bahawalpur

  • Other supported cities and towns across Pakistan

Delivery to remote or restricted locations may require additional time. Courier service availability can also vary by location.

Order Processing Time

Orders are normally processed within 1–2 business days after order confirmation.

Orders placed on Sundays, public holidays or during major sales may be processed on the next working day. Processing time is separate from the estimated courier delivery time.

We may contact you by phone, email or WhatsApp to confirm your order or delivery information before dispatch.

Estimated Delivery Times

Estimated delivery times after dispatch are:

  • Lahore: 1–3 business days

  • Major cities in Pakistan: 2–5 business days

  • Smaller cities and remote locations: 4–7 business days

These are estimated timeframes and not guaranteed delivery dates. Sundays and public holidays are not counted as business days.

Delivery may take longer during public holidays, sales campaigns, severe weather, road closures, strikes, security restrictions or unexpected courier delays.

Shipping Charges

Our standard shipping charge is Rs. 200 per order unless a different amount is displayed during checkout.

Some Aurevia products, promotions or limited-time offers may include free delivery. When your order qualifies, “Free Shipping” will appear automatically at checkout.

If your cart contains both free-delivery products and products that do not qualify for free delivery, the applicable shipping charge may still be added for the non-eligible products. The final shipping charge will always be displayed before you place your order.

Cash on Delivery

Cash on Delivery is available for eligible orders and supported locations across Pakistan.

Please provide a complete address and an active phone number so the courier can contact you. Cash on Delivery may not be available for certain remote destinations, unusually large orders or customers with repeated refused deliveries.

Please keep the correct payment amount available when receiving your parcel.

Order Confirmation

After placing an order, you should receive an order confirmation by email. This confirms that we have received your order but does not mean it has already been dispatched.

If additional confirmation is required, our team may contact you using the phone number or email address provided during checkout.

Order Tracking

When tracking information is available, it may be shared by email, SMS, WhatsApp or directly by the courier company.

Tracking information can sometimes take several hours to become active after the parcel has been dispatched.

Accurate Delivery Information

Customers are responsible for providing:

  • The recipient’s complete name

  • An active mobile number

  • Complete house, street and area details

  • City and province

  • A nearby landmark where necessary

Aurevia Scents will not be responsible for delays caused by incomplete addresses, incorrect phone numbers or an unavailable recipient.

Please contact us as quickly as possible if you notice an error in your delivery information. We cannot guarantee that an address can be changed after dispatch.

Delivery Attempts and Returned Parcels

The courier may contact you before attempting delivery. Please ensure that someone is available to receive the parcel.

If delivery is unsuccessful because the customer is unavailable, provides an incorrect address, does not answer the courier’s calls or refuses the parcel, the order may be returned to Aurevia Scents.

A new delivery charge may apply if the customer requests the order to be dispatched again.

Customers with repeated refused Cash on Delivery orders may be asked to make advance payment for future purchases.

Damaged, Missing or Incorrect Parcels

Please inspect the outside of your parcel when it arrives. If the packaging appears seriously damaged, take photographs before opening it.

If your perfume arrives damaged, leaking, incomplete or different from what you ordered, contact Aurevia Scents within 48 hours of receiving the parcel.

Please provide:

  • Your order number

  • Customer name and phone number

  • Clear photographs of the parcel

  • Clear photographs or a short video showing the affected product

  • A photograph of the courier label

  • A brief explanation of the issue

Please keep the product, packaging, invoice and courier label until your case has been reviewed.

After verification, Aurevia Scents may arrange an appropriate replacement, return or refund according to our Returns and Refunds Policy.

Opening Parcels Before Payment

Open-parcel service depends on the courier company and may not be available for every order or destination.

Customers should not open a Cash on Delivery parcel before making payment unless the courier specifically permits it. If there is a problem after opening the parcel, contact our customer-support team within 48 hours.

Changing or Cancelling an Order

Contact us as soon as possible if you need to change or cancel an order.

We will try to assist before dispatch, but changes and cancellations cannot be guaranteed once an order has been handed over to the courier.

If the parcel has already been dispatched, applicable delivery and return charges may apply.

Shipping Delays

Aurevia Scents works to dispatch orders promptly, but courier operations remain outside our direct control after collection.

Delivery can be affected by:

  • Public holidays

  • Severe weather

  • Road closures

  • Political demonstrations or strikes

  • Remote-area service limitations

  • Incorrect delivery information

  • High order volumes

  • Courier operational delays

Our team will assist with genuine delayed or missing-shipment cases and coordinate with the courier where necessary.

Contact Us

For questions regarding delivery, tracking or a damaged parcel, contact:

Aurevia Scents
Lahore, Pakistan
Phone: +92 318 9462070
Email: Av.scents786@gmail.com

Please include your order number when contacting us so we can assist you efficiently.